Shipping & Returns
At LIÉNA JEWELS, we want you to be completely satisfied with your purchase. Please review our policies below.
Shipping
Shipping Method
International Couriers
We ship worldwide with FedEx, DHL, and other fully insured carriers — every parcel is tracked, signed for, and protected door to door.
Atelier Hours
Open 24/7 Online
Our boutique never closes, but parcels are hand-delivered to the carrier Monday – Saturday, 10:00 – 18:00 (CET).
Dispatch & Tracking
Ready-made pieces are dispatched the next business day. You will receive an email with a live tracking link as soon as your order leaves our atelier — please allow a few hours for the first scan to appear in the carrier's system.
We Accept Returns
For ready-made items in our ready collections
No Returns
For bespoke, engraved, resized, or otherwise customized pieces (final sale)
Return Window
14
Calendar days to notify us and request a Return Authorization (RA)
7
Days to ship the item back after receiving the RA number
Eligibility Requirements
Item must be unused, unworn, and unaltered
Must be returned in original packaging with all documentation
Security tags (if present) must remain intact
How to Start a Return
Email us at lienajewels@gmail.com with your order number, and reason for return
We'll reply within 1-2 business days with your RA number and shipping instructions
Package the item securely in its original packaging
Clearly write the RA number on the outer carton
Ship via insured courier with tracking
Shipping Responsibility
Return shipping and insurance are the customer's responsibility unless the piece arrived damaged or incorrect.
We recommend using a fully insured, trackable shipping method. LIÉNA JEWELS is not responsible for items lost or damaged in return transit.
Refund Processing
- Refunds will be processed within 3-7 business days of receiving and inspecting the returned item
- Refunds will be issued to the original payment method
- Original shipping charges are non-refundable